Terms and refund policy

Last updated October 31, 2026

These terms are an agreement between you and Ian Elliott Coaching ("we", "us") for the Ian Elliott app (the "app"). By starting a membership or using the app, you agree to them. If you don't agree, don't use the app.

1. The membership

A membership gives you access to the app's workouts, nutrition targets, food tracker, library and progress tracking for as long as it stays active. We may improve, change or remove features over time.

2. Billing and automatic renewal

• The membership costs $99 per month (plus any taxes shown at checkout).
• You're charged when you start, then again on the same day each month. It renews automatically until you cancel.
• If a payment fails, access may pause until it goes through.
• If the price ever changes, we'll tell you before it applies to you, and you can cancel before then.

3. Payments are processed by Whop

We use Whop (whop.com), a third-party payment processor, to take payments and manage memberships. When you pay, you also agree to Whop's own terms and privacy policy. Whop handles your card details; we never see or store your full card number. Receipts for every payment come from Whop by email.

4. Cancelling

• Cancel any time in the app: Me, Manage membership, then cancel on Whop. You can also cancel from your Whop account, or email us and we'll cancel it for you.
• When you cancel, you won't be charged again. You keep access until the end of the month you already paid for, then the app locks.
• Deleting the app from your phone does not cancel your membership. You have to cancel it.

5. No refunds

All payments are final and non-refundable. This includes partial months, unused time, months where you didn't open the app, and renewals you forgot to cancel. Cancelling stops future charges; it doesn't refund past ones. This doesn't take away any rights you have under laws that can't be waived where you live.

If something went wrong with a charge, email us first at ianelliotcoach@gmail.com and we'll look into it. Filing a chargeback may end your access while it's reviewed.

6. One person, one phone

A membership is for one person and works on one phone at a time. Moving it to a new phone signs the old one out, and a membership can move to a new phone 2 times a month. Sharing a membership, reselling it or giving your login to someone else isn't allowed, and we may end access without a refund if we see it.

7. 1:1 coaching clients

If you're one of Ian's 1:1 clients, you use the app with a code from Ian as part of your coaching, not a monthly membership. Your coaching payment and its terms are agreed directly with Ian.

8. Health and safety

The app gives general fitness and nutrition information. It isn't medical advice and doesn't replace a doctor or dietitian. Talk to a doctor before starting a new training or diet plan, especially if you have a health condition, injury, are pregnant, or are under 18. Exercise carries a risk of injury. You train at your own risk and are responsible for using proper form and safe weights. Stop and get help if something feels wrong.

9. Your information

• Your workouts, food and weigh-ins are stored on your phone, with a private backup so you don't lose them if you switch phones.
• For memberships we keep your email (from Whop) and which phone the membership is on, so we can confirm it's active and stop sharing.
• We use your email for things about your membership, like receipts, codes to move to a new phone, and important updates. We don't sell your information.
• Want your data deleted? Email us.

10. Your account and conduct

Don't misuse the app: no copying or reselling its content, no trying to break into it, and no using it for anything illegal. We may suspend or end access for anyone who does, without a refund.

11. Content

The workouts, articles, plans and design in the app belong to Ian Elliott Coaching. You can use them for your own training while your membership is active. Don't copy, share or sell them.

12. Liability

The app is provided "as is". We work to keep it running and accurate but can't promise it will be error-free or always available, or that you'll get a particular result. To the fullest extent the law allows, we aren't liable for indirect or consequential losses, and our total liability to you is limited to what you paid us in the last month.

13. Changes to these terms

We may update these terms. If a change matters, we'll tell you in the app or by email before it takes effect. Using the app after that means you accept the new terms.

14. Contact

Questions, billing problems or cancellation help: